Storage Hadley Wood Terms and Conditions
These Terms and Conditions set out the basis on which Storage Hadley Wood provides storage and related services, including assistance connected with removals, collections, and deliveries within our service areas. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm, or company who requests or uses the services of Storage Hadley Wood.
Services means any storage, handling, packing, loading, unloading, collection, delivery, or related services provided by Storage Hadley Wood, including services undertaken in support of removal or relocation arrangements.
Goods means any items, personal property, furniture, equipment, or other materials entrusted to Storage Hadley Wood for storage, handling, or associated services.
Storage Facility means any premises or location used by Storage Hadley Wood to provide storage or related services.
Contract means the legally binding agreement between the Customer and Storage Hadley Wood formed in accordance with these Terms and Conditions.
2. Scope of Services
Storage Hadley Wood provides storage services and related assistance that may support household or business moves and removals. The specific Services to be provided will be confirmed at the time of booking and may include, where agreed, the handling, transportation, and storage of Goods.
Any description of services, including information given verbally, in writing, or on our website, is for general guidance only and does not form part of the Contract unless expressly agreed in writing.
3. Booking Process
3.1 A booking request may be made online, in writing, or verbally. All bookings are subject to acceptance by Storage Hadley Wood.
3.2 A Contract is formed only when Storage Hadley Wood confirms acceptance of the booking, which may be by written confirmation, electronic confirmation, or commencement of the Services.
3.3 The Customer must provide accurate and complete information at the time of booking, including but not limited to:
the nature and approximate quantity or volume of the Goods
the addresses for collection and delivery where relevant
details of access issues at any property or site
any special handling requirements or fragile items
any items that may be hazardous, perishable, or otherwise restricted.
3.4 Storage Hadley Wood relies on the information provided by the Customer. If the information is inaccurate or incomplete, Storage Hadley Wood may adjust the price, vary the Services, or cancel the booking without liability, subject to any charges due under these Terms and Conditions.
4. Estimates and Quotations
4.1 Any estimate or quotation is based on the information supplied by the Customer and on the assumption of normal access, normal working conditions, and the absence of any prohibited or restricted items.
4.2 Unless otherwise stated in writing, estimates and quotations are exclusive of additional charges such as congestion charges, parking charges, tolls, or additional labour that may reasonably arise in the performance of the Services.
4.3 Storage Hadley Wood reserves the right to vary the estimate or quotation if:
the Customer changes the scope of the Services
additional services are requested or required
work is carried out outside standard working hours at the Customer’s request
access is more difficult than reasonably anticipated or causes additional time or labour
there are delays beyond the reasonable control of Storage Hadley Wood.
5. Payments and Charges
5.1 The Customer agrees to pay all charges for the Services in accordance with the price and payment terms confirmed at the time of booking.
5.2 Payment may be required in full or in part in advance of the Services. Storage Hadley Wood will specify when payment is due. If a deposit is required, this will be set out in the booking confirmation.
5.3 Storage fees for ongoing storage services are typically charged on a recurring basis. The billing period and due dates for recurring charges will be indicated at the time of booking or in subsequent notices.
5.4 If payment is not received by the due date, Storage Hadley Wood may:
charge interest on overdue amounts at a reasonable rate from the due date until payment is received
withhold further services, including denying access to Goods held in storage, until all outstanding sums and applicable charges are paid
exercise a lien over the Goods and, after giving reasonable notice, sell or otherwise dispose of the Goods to recover unpaid charges, costs, and expenses, remitting any surplus to the Customer where identifiable.
5.5 All amounts are payable in the currency stated in the quotation or invoice. The Customer is responsible for any bank or transfer fees.
6. Cancellations and Postponements
6.1 The Customer may cancel or postpone the Services by giving written or clear verbal notice to Storage Hadley Wood. The timing of the notice will determine any applicable charges.
6.2 Storage Hadley Wood may apply reasonable cancellation or postponement charges, which may include:
a percentage of the agreed price where notice is given within a short period before the scheduled service date
a charge for any work already carried out or costs incurred on the Customer’s behalf, including labour, vehicle allocation, and administrative costs.
6.3 Where Services have commenced, the full agreed price may remain payable, subject to any reduction solely at the discretion of Storage Hadley Wood.
6.4 Storage Hadley Wood may cancel or suspend the Services without liability if:
the Customer fails to pay any required sums when due
the Customer is in material breach of these Terms and Conditions
proceeding would be unsafe, unlawful, or contrary to regulations
the Customer insists on the transport or storage of prohibited or hazardous items.
7. Customer Responsibilities
7.1 The Customer is responsible for:
ensuring that all Goods are properly packed, labelled, and ready for collection where packing is not included in the Services
obtaining any necessary permissions, permits, or authorisations for parking, access, or loading at the property or site
ensuring that access is safe and suitable for the Services to be carried out, including notifying Storage Hadley Wood of any stairs, narrow passages, height restrictions, or other limitations
being present or properly represented at the time of collection and delivery, unless otherwise agreed.
7.2 The Customer warrants that they own the Goods or are otherwise lawfully entitled to authorise Storage Hadley Wood to handle and store the Goods, and that no Goods are subject to any undisclosed third-party rights.
8. Goods Not Accepted or Restricted
8.1 The following items must not be stored or handled by Storage Hadley Wood unless expressly agreed and permitted by law:
explosive, flammable, or hazardous materials, including gas cylinders and fuels
illegal substances or items
perishable goods, including food, plants, and animals
cash, securities, jewellery, precious metals, or valuable documents
items that are environmentally harmful or classified as dangerous goods.
8.2 If such items are discovered, Storage Hadley Wood may remove, dispose of, or otherwise deal with them at the Customer’s risk and expense, and may report any unlawful items to the appropriate authorities.
9. Storage Conditions and Access
9.1 Storage Hadley Wood will provide reasonable care in the storage of Goods at the Storage Facility. The specific location of the Goods within any facility is at the sole discretion of Storage Hadley Wood.
9.2 Access to stored Goods is by prior arrangement and may be subject to reasonable notice requirements, security procedures, and applicable access charges. Storage Hadley Wood is not obliged to grant access outside normal operating hours unless specifically agreed.
9.3 Storage Hadley Wood may, on reasonable notice where practicable, move Goods from one Storage Facility to another. Such moves will not affect the Customer’s rights under the Contract.
10. Waste and Environmental Regulations
10.1 Storage Hadley Wood operates in accordance with applicable waste and environmental regulations. The Customer must not leave behind unwanted items or waste at collection or delivery addresses unless this has been agreed as part of a separate waste removal or disposal service.
10.2 The Customer is responsible for ensuring that any items presented for disposal are lawful to dispose of and are not hazardous waste unless specifically agreed and permitted by law.
10.3 If waste or unwanted items are left at a site without prior agreement, Storage Hadley Wood may arrange clearance and disposal and charge the Customer for all associated costs and fees, including any charges levied by local authorities or licensed waste carriers.
10.4 Storage Hadley Wood reserves the right to refuse to remove or store any items that are unsuitable for lawful disposal or that do not comply with waste regulations.
11. Liability and Limitations
11.1 Storage Hadley Wood will exercise reasonable care and skill in providing the Services. However, liability for loss of or damage to Goods is subject to the limitations set out in this section.
11.2 Storage Hadley Wood will not be liable for:
loss or damage resulting from inherent defects, deterioration, or flaws in the Goods
damage to fragile or delicate items where they have not been professionally packed by Storage Hadley Wood
loss of or damage to valuables such as jewellery, money, or important documents, whether or not disclosed, unless specifically agreed in writing
loss or damage caused by war, terrorism, natural disasters, or other events beyond our reasonable control.
11.3 Unless otherwise agreed in writing, any liability of Storage Hadley Wood for loss or damage to Goods shall be limited to a reasonable amount based on the replacement value of the affected items, subject to an overall financial cap proportionate to the service charges paid.
11.4 Storage Hadley Wood shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity arising out of or in connection with the Services.
11.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
12. Claims and Notification of Loss or Damage
12.1 The Customer must inspect Goods as soon as reasonably practicable after collection from storage or completion of Services.
12.2 Any apparent loss or damage must be notified to Storage Hadley Wood as soon as possible, providing reasonable details of the nature and extent of the issue.
12.3 Failure to notify within a reasonable time may affect the ability of Storage Hadley Wood to investigate and may limit or reduce any potential liability, except where prohibited by law.
13. Insurance
13.1 Storage Hadley Wood may maintain insurance in relation to its own legal liabilities arising from the Services. This is not a substitute for insurance of the Goods themselves.
13.2 The Customer is strongly advised to arrange suitable insurance cover for the full replacement value of the Goods while in transit and in storage, whether through their own arrangements or any insurance that may be offered separately.
14. Termination of Storage
14.1 Ongoing storage arrangements continue unless and until terminated by either party in accordance with these Terms and Conditions.
14.2 The Customer may terminate storage services by giving reasonable notice and settling all outstanding charges up to the date of removal of the Goods.
14.3 Storage Hadley Wood may terminate storage services by giving reasonable notice, save where termination is due to non-payment or breach of these Terms and Conditions, in which case shorter notice or immediate termination may apply.
14.4 If the Customer fails to remove the Goods within a reasonable time after termination, Storage Hadley Wood may treat the Goods as abandoned and may sell or dispose of them, after giving reasonable notice where the Customer is identifiable.
15. Data Protection and Privacy
15.1 Storage Hadley Wood may collect and use personal data of the Customer for the purposes of administering bookings, providing Services, taking payment, complying with legal obligations, and maintaining records.
15.2 Personal data will be handled in accordance with applicable data protection laws. Further details may be provided in a separate privacy notice or policy.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between the Customer and Storage Hadley Wood are governed by the laws of England and Wales.
16.2 Any dispute arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable law provides otherwise.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remainder shall remain in full force and effect.
17.2 No failure or delay by Storage Hadley Wood in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any previous understanding or agreement.
17.4 Storage Hadley Wood may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract, unless the Customer agrees to a later version.
