Hadleywood Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Hadleywood Storage provides storage services to customers in the United Kingdom. By making a booking, paying a deposit, placing goods into storage, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before entering into any storage agreement. References to “we”, “us” and “our” mean Hadleywood Storage, and references to “you” and “your” mean the customer or account holder.

Our storage service is intended for lawful domestic and commercial use only. It is your responsibility to make sure that any items placed in storage are suitable for storage, properly packed, and declared accurately at the time of booking. We may refuse any item that we reasonably believe is hazardous, prohibited, perishable, illegal, improperly packed, or otherwise unsuitable for our facilities. These terms apply to all storage units, containers, and related services supplied by us, unless we have agreed otherwise in writing.

For the avoidance of doubt, nothing in these terms creates a tenancy, bailment beyond the scope of ordinary storage services, or any right of occupation. We provide a service for the safekeeping of goods subject to the limitations and responsibilities set out below. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

1. Booking Process

All bookings for Hadleywood Storage must be made by an authorised person who is at least 18 years old. When booking, you must provide accurate details, including your name, contact information, billing details, and a clear description of the items to be stored. We may also request identification and proof of address before confirming a booking or allowing access to a unit. Any false, incomplete, or misleading information may result in cancellation of the booking or suspension of access.

The storage agreement begins only when we confirm availability and accept your booking, whether online, by email, or in person. A booking request is not guaranteed until we issue confirmation. We reserve the right to refuse or cancel a booking at our discretion where we believe there is a risk to safety, legal compliance, security, or operational integrity. If we need further information about your goods or intended use, you must provide it promptly.

Access and Use

Access arrangements depend on the unit type and the service selected. You must use the storage space only for storing your own goods or goods you are authorised to store. You must not use the premises for living, sleeping, running a business from the unit unless expressly permitted, carrying out repairs or manufacturing, or any use that may cause nuisance, damage, or increased risk. You are responsible for ensuring that all items are packed, labelled, and stored safely so they do not damage other customers’ property or our facilities.

We may inspect goods where we reasonably suspect a breach of these terms, a safety risk, or the presence of prohibited items. Any inspection will be carried out in line with applicable law and security procedures. You must not share access credentials, keys, or entry codes with unauthorised persons, and you remain responsible for all use of your account until you notify us of a security issue.

Where a unit is shared or where access is granted to multiple named persons, each authorised user must comply with these terms. You are responsible for the conduct of anyone you permit onto the site or into a storage area. Any loss or damage caused by your visitors, agents, contractors, or representatives may be charged to you.

2. Payments

Charges for storage services are payable in advance unless we agree otherwise in writing. Fees may include rent, administration charges, deposits, insurance premiums where applicable, late payment fees, lock replacement costs, cleaning fees, and any other charges disclosed at or before the time of booking. Prices may change on notice in accordance with the agreement, and continued use of the service after any pricing update will be taken as acceptance of the revised terms.

You must pay all invoices by the due date stated on the invoice or payment schedule. If payment fails, is reversed, or remains outstanding, we may charge reasonable interest, administration fees, and recovery costs to the extent permitted by law. We may also restrict access to your unit, prevent removal of goods, or suspend the account until the arrears are cleared. Any payment made by card, direct debit, bank transfer, or other approved method must be from a lawful source and in your name or an authorised payer’s name.

Where a security deposit is taken, it will be held against unpaid charges, damage, missing keys, cleaning, or other liabilities arising under these terms. Any balance remaining after lawful deductions will be returned within a reasonable period after the agreement ends and the unit has been vacated, subject to verification. Payments are non-refundable except where these terms expressly provide otherwise or where a refund is required by law.

3. Cancellations and Termination

You may cancel a booking before the storage service starts by giving us notice in the way stated in your confirmation or agreement. If you cancel before commencement, any refund will depend on the timing of cancellation, the type of booking, and any non-refundable charges already incurred. Once goods have been placed into storage, you remain responsible for charges until the agreement is properly terminated and the unit is fully emptied and returned to us in acceptable condition.

We may terminate or suspend the storage agreement immediately if you breach these terms, fail to pay sums due, store prohibited goods, provide false information, or create a safety, legal, or operational risk. We may also end the agreement if required by law, by a competent authority, or because we can no longer provide the service. Where termination is due to your breach, we may retain access restrictions until all amounts owed and any remedial costs are paid.

If you wish to end the agreement, you must remove all goods, return any keys or access devices, and leave the unit clean and empty by the end of the notice period. Items left behind after termination may be treated as abandoned to the extent permitted by law, and we may charge storage, handling, removal, or disposal costs. Nothing in this clause affects any statutory rights you may have.

4. Liability and Insurance

We will take reasonable care in providing our storage service, but we do not accept responsibility for loss or damage unless caused by our negligence, wilful misconduct, or other liability that cannot lawfully be excluded. You are responsible for insuring your goods for their full replacement value, whether through your own insurance or any insurance product we may offer or arrange. Any insurance arranged through us will be subject to its own policy terms, exclusions, and claims process.

You must not store items of exceptional value unless we have agreed this in writing and any additional requirements, valuation evidence, or insurance arrangements have been completed. We are not responsible for deterioration caused by the nature of the goods, inadequate packing, inherent vice, pests, mould, humidity, temperature changes, or events outside our reasonable control. You should ensure all fragile, perishable, delicate, electronic, or climate-sensitive items are appropriately protected before storage.

Our total liability to you for direct loss or damage arising from the storage service will be limited to the amount required by law and, where permitted, to the maximum value declared by you or the insured value agreed with us, whichever is lower, unless a greater amount is mandatory under applicable law. We will not be liable for indirect or consequential losses, including loss of profit, business interruption, loss of opportunity, or emotional distress, except where such exclusion is prohibited by law.

5. Waste Regulations and Prohibited Items

Customers must comply with all applicable waste, environmental, and duty-of-care obligations when using Hadleywood Storage. You must not abandon waste, leave rubbish in or around the premises, or store materials that are controlled waste without our prior written consent and all necessary legal arrangements. If your storage unit contains waste, surplus materials, or items intended for disposal, you remain responsible for ensuring lawful transport, storage, and disposal by authorised persons only.

It is strictly prohibited to store hazardous, explosive, flammable, corrosive, toxic, radioactive, illegal, stolen, counterfeit, or contaminated items. Prohibited goods also include live animals, human remains, weapons, ammunition, fireworks, drugs, and any item that may cause injury, leakage, odour, infestation, or environmental harm. We may define additional prohibited categories from time to time where needed for safety, compliance, or insurance purposes, and you must comply with any reasonable written notice we give.

Where we reasonably believe that waste, prohibited goods, or unsafe materials have been stored, we may take steps to secure, remove, quarantine, report, or dispose of them. Any costs we incur, including specialist cleaning, removal, storage, remediation, legal advice, or third-party disposal fees, may be charged to you. You must reimburse us promptly on demand. If the presence of such items creates an immediate risk, we may act without prior notice to protect people, property, and the environment.

6. Customer Responsibilities

Throughout the storage period, you must keep your contact details, billing details, and emergency information up to date. You must respond promptly to requests for information, especially where we need to verify ownership, insurance, or compliance. You must ensure your goods are properly packed, stacked safely, and accessible without causing damage to the unit or to anyone entering it lawfully.

You are solely responsible for the accuracy of any declaration about the nature, value, or condition of the goods. If you fail to disclose information that is relevant to safety, insurance, or legal compliance, we may treat that as a material breach. You must also ensure that your goods are removed before the end of the storage period and that no keys, locks, or personal items are left behind unless we have agreed otherwise.

If you discover a problem affecting your unit, including unauthorised access, damage, water ingress, pest activity, or any other issue, you must notify us as soon as reasonably possible. Failure to report issues promptly may affect the extent of any remedy available and may increase loss or damage. You should keep copies of all relevant documents, inventory lists, and insurance records.

7. Security, Force Majeure, and General Provisions

We may use security systems, CCTV, locks, monitored access controls, alarms, or other protective measures as part of our service. These measures are provided for general protection and do not guarantee that loss or damage will never occur. We do not promise uninterrupted access where access is affected by maintenance, emergencies, adverse weather, utility failure, public authority action, or other matters outside our reasonable control.

We will not be liable for delays or failure to perform our obligations where the cause is beyond our reasonable control, including fire, flood, extreme weather, industrial action, supply disruption, power failure, civil disturbance, epidemic, or governmental restrictions. Where reasonably practicable, we will seek to reduce the effect of such events and resume service as soon as possible.

No failure or delay by us in enforcing any term will be treated as a waiver of our rights. If any provision is found invalid or unenforceable, it will be severed to the minimum extent necessary, and the rest of the agreement will remain in force. We may update these terms from time to time, and the latest version will apply from the date stated unless a different effective date is specified in writing.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law or other applicable legislation gives you the right to bring proceedings elsewhere.

These terms are intended to be fair, clear, and consistent with UK legal requirements, and nothing in them is intended to remove or limit any statutory rights that cannot lawfully be excluded. If there is any conflict between these terms and a mandatory legal requirement, the legal requirement will prevail to the extent of that conflict.

This document represents the standard service terms for Hadleywood Storage and should be read alongside any booking confirmation, pricing schedule, insurance information, and written notices issued by us. By continuing to use the service after receiving such documents, you confirm your acceptance of the updated arrangements as applicable.